Thank you for choosing Bulkmessages.online . We strive to provide reliable and high-quality bulk messaging services. Please read our Refund Policy carefully.

 

1. General Policy and Non-Refundable Items

 

  • All sales of messaging credits, packages, or subscriptions are generally considered final and non-refundable.

  • The Company does not offer refunds for unused credits, unused portions of a subscription, or services that have been successfully delivered and processed.

  • Setup fees, administrative fees, and fees for dedicated numbers (if applicable) are non-refundable.

 

2. Eligibility for Refund (Limited Exceptions)

 

We may consider issuing a refund only under the following limited circumstances:

 

A. Technical Failure resulting in Non-Delivery

 

If the Company’s system experiences a verifiable and persistent technical failure that prevents the delivery of messages, and the issue cannot be resolved within a reasonable timeframe (e.g., 7 business days) after being reported, we may refund the value of the undelivered messages or the remaining unused credit balance affected by the failure.

  • Note on WhatsApp: Refunds will not be issued for non-delivery caused by third-party platform changes (e.g., WhatsApp API updates) that are beyond our reasonable control, although we commit to working to restore service promptly.

 

B. Unauthorized Transaction

 

If a transaction is proven to be completely unauthorized and fraudulent, we will process a full refund for that specific transaction.

 

3. Non-Eligible Situations (No Refund Issued)

 

No refunds will be issued in the following situations:

  • Message Failure Due to User Error: This includes errors such as incorrect contact lists, invalid number formats, messages violating the Terms of Service (e.g., spam, prohibited content), or incorrect campaign scheduling by the user.

  • Account Termination for Policy Violation: If your account is suspended or terminated due to a breach of our Terms of Service or the Acceptable Use Policy (AUP) (e.g., confirmed spamming, illegal use, non-compliance with WhatsApp policies), any remaining credits or fees paid will be forfeited.

  • Change of Mind: If you decide you no longer need the service, credits, or subscription.

  • Credit Expiration: If messaging credits expire according to the terms of your purchase package.

 

4. How to Request a Refund

 

All refund requests must be submitted within [Insert Number, e.g., 7] days of the transaction date.

  1. Contact Support: Send an email to [Insert Support Email, e.g., support@bulkmessages.online] with the subject line “Refund Request – [Your Account Name]”.

  2. Provide Details: Your request must include:

    • The date and amount of the transaction.

    • The payment method used.

    • A detailed explanation and evidence (e.g., screenshots, logs) demonstrating why the refund is eligible under Section 2.

  3. Review Process: We will review your request within [Insert Number, e.g., 5-10] business days. We reserve the right to verify the claim using our system logs and may request additional information from you.

 

5. Refund Processing

 

  • If a refund is approved, the funds will be processed back to the original method of payment used for the purchase.

  • The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider (typically [Insert Time, e.g., 7-14] business days).